Legal

Refund & Cancellation Policy

Last updated: 6 October 2026

Our products are digital mock tests. You can cancel for a full refund before you open your first paid test. Once a paid test has been accessed, the purchase cannot be refunded, except in the cases listed below.

1. Free tests

Free mock tests and free resources involve no payment, so no refund applies to them.

2. Cancelling a purchase

You may cancel a paid test series or the NET English Marathon and get a full refund if:

you send the cancellation request within 7 days of payment, and
you have not yet started or opened any paid test in that product.

Once you have started or opened a paid test, the questions and explanations have been delivered to you, so the purchase can no longer be cancelled or refunded.

3. When we will always refund

Whatever the situation above, you will get a full refund if:

you were charged twice for the same purchase (the extra payment is refunded);
money was deducted but the payment failed, or you did not get access within 48 hours and we could not fix it after you reported it;
we cancel a product or are unable to deliver it.

If we are unable to deliver only some of the tests in a series, we will either reschedule them or refund the value of the tests not delivered, in proportion to the price.

4. Not eligible for refund

Change of mind after a paid test has been opened.
Missing a test or not using the product within its validity period.
Not qualifying the examination, or unhappiness with your own score.
Accounts suspended for sharing logins or copying/redistributing our content.
Problems caused by your own device or internet connection.

5. How to request a cancellation or refund

Email info@netenglishtests.com with the subject “Refund Request”, and include:

your name and registered email or mobile number;
the product you bought;
the payment date and Razorpay payment ID (shown on your payment receipt);
the reason for your request.

We will reply within 2 working days.

6. Refund timeline

Approved refunds are made to the same payment method you used (UPI, card, net banking or wallet) through Razorpay, within 5–7 working days of approval. Depending on your bank, it may take a few more days to show in your account. We do not give refunds in cash or to a different account.

7. Delivery

All our products are delivered online. Nothing is shipped physically. Access details are normally given within a few minutes of a successful payment; see section 5 of our Terms & Conditions.

8. Contact

For any help with payments, cancellations or refunds, write to info@netenglishtests.com or visit our Contact Us page.